Privacy Policy

What data we collect

We collect three kinds of data: (1) information you give us — name, email, payment confirmation when you buy a licence; (2) technical information Chipps generates — anonymous usage events, crash reports, the licence key on your machine; (3) information from your browser on hellochipps.com — IP address, browser type, pages visited.

What Chipps does NOT collect

Chipps does not read or send the contents of your files, emails, or screen to our servers. Every action that would send data outside your PC (for example, a draft email) is shown in an approval card first, and runs only after you say yes.

How we use it

We use this data to deliver the product to you (your licence, account, support), to improve Chipps (anonymous usage patterns, crash diagnostics), and to bill you correctly. We do not sell your personal data.

Legal basis (GDPR Art. 6)

We rely on: contract performance (delivering the licence you bought), legitimate interests (preventing fraud, improving the product), and your consent (non-essential cookies and analytics).

Third-party services we use

Payment processing — Fastspring (PCI-DSS-certified). We never see your full card number. Email delivery — for licence keys and transactional messages. Web analytics — only after you accept analytics cookies. The current list of providers is available on request.

AI Processing

To answer your requests and plan actions, Chipps sends the text of your tasks to OpenAI for processing. Under OpenAI’s API Terms of Service, this data is not used to train OpenAI’s models.

If you’d rather not use AI features, you can simply not invoke them — Chipps will still work for everything that doesn’t require AI.

Floating Assistant

The floating assistant only works with text that you explicitly select or copy. Chipps does not read your screen, intercept your keystrokes, or send any data to our servers without an action from you.

Your rights under GDPR

You have the right to: access your data; receive a copy (data portability); correct or delete your data; object to processing; restrict processing; withdraw consent at any time. To exercise these rights, email support@hellochipps.com — we respond within 30 days.

Data retention

We keep purchase and licence records for as long as the licence is active plus seven years for accounting. Anonymous usage data is kept for 24 months. On a deletion request we remove your personal data from active systems within 30 days; residual copies in encrypted backups expire on our standard backup rotation.

Refunds and Cancellation

You may request a refund within 30 days of purchase by contacting support@hellochipps.com.

You can cancel your subscription at any time — either by emailing support@hellochipps.com or by using the cancellation link in the email that contains your licence key.

After cancellation, you keep access until the end of the period you’ve already paid for.

International transfers

If we transfer your data outside the EEA, we use Standard Contractual Clauses approved by the European Commission and apply additional safeguards where required.

Data security

We use encryption in transit (TLS) and at rest, restrict access on a need-to-know basis, and run regular security reviews.

Data controller

The data controller for personal data processed by hellochipps.com and the Chipps application is Auslogics Labs Pty Ltd, Sydney, New South Wales, Australia. For privacy-related enquiries, contact support@hellochipps.com.

Contact for privacy requests

Email support@hellochipps.com or use the form on the Support page. For questions or complaints you may also contact your local data protection authority.

Changes to this policy

We may update this policy. The “Last updated” date reflects the latest revision; material changes will be announced on hellochipps.com.

Cookie Policy

This section explains what cookies and similar technologies we use on hellochipps.com, who else gets access to data through them, and how you can change your choices.

Analytics Tools (User insights & performance measurement)

These tools collect anonymized data to help us understand how visitors interact with our site, measure performance, and improve content, design, and user experience.

These tools do not collect personally identifiable information unless explicitly consented

• Google Analytics — Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. Web analytics service · Privacy Policy · Cookie Policy
  Cookies: _ga, _gid, _gat, _ga_*, _gac_gb_*, _gaexp, _dc_gtm_*
• Hotjar — Hotjar Limited, Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta. Behavior analytics service · Privacy Policy · Cookie Policy
  Cookies: _hjSessionUser_*, _hjSession_*, _hjClosedSurveyInvites, _hjDonePolls, _hjMinimizedPolls, _hjShownFeedbackMessage, _hjFirstSeen, _hjIncludedInPageviewSample, _hjIncludedInSessionSample, _hjAbsoluteSessionInProgress, _hjTLDTest, _hjRecordingLastActivity, _hjRecordingEnabled
• Amplitude — Amplitude, Inc., 501 2nd Street, Suite 100, San Francisco, CA 94107, USA. Product & behavioral analytics · Privacy Policy · Cookie Policy
  Cookies: amplitude_id_*, amplitude_*, AMP_MKTG, AMP_UID
• Microsoft Clarity — Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18 D18 P521, Ireland. Web analytics service · Privacy Policy · Cookie Policy
  Cookies: _clck, _clsk, CLID, ANONCHK, MR, MUID
• Facebook Social Plugins — Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland. Social media analytics tool · Privacy Policy · Cookie Policy
  Cookies: datr, sb, fr, fbr, wd, act, c_user, xs, presence, spin, fbm_*, fbsr_*, locale, fbclid
• LinkedIn Insight Tag — LinkedIn Corporation, 1000 W Maude Ave, Sunnyvale, CA 94085, USA. Social media analytics tool · Privacy Policy · Cookie Policy
  Cookies: li_fat_id, li_sugr, lidc, bcookie, bscookie, UserMatchHistory, AnalyticsSyncHistory, lms_analytics, lms_ads, lang

Advertising Tools (Ad personalization & performance measurement)

These cookies enable personalized advertising based on your interests and behavior. Disabling them may result in less relevant ads and reduced ability to measure campaign effectiveness.

Some of these tools may involve cross-site tracking and require your explicit consent

• Google Ads — Google Ireland Limited, Gordon House, 4 Barrow Street, Dublin D04 E5W5, Ireland. An advertising service · Privacy Policy · Cookie Policy
  Cookies: __gads, __gac, __gac_gb_*, IDE, NID, ANID, AID, DSID, FLC, TAID, exchange_uid, RUL, 1P_JAR
• Conversion Linker — Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. Conversion tracking service · Privacy Policy · Cookie Policy
  Cookies: _gcl_au, _gcl_aw, _gcl_dc, _gcl_gb, _gcl*
• DoubleClick — Google Ireland Limited, Gordon House, 4 Barrow Street, Dublin D04 E5W5, Ireland. An advertising service · Privacy Policy · Cookie Policy
  Cookies: IDE, test_cookie, id, DSID, FLC, RUL, AID
• AdSense — Google Ireland Limited, Gordon House, 4 Barrow Street, Dublin D04 E5W5, Ireland. An advertising service · Privacy Policy · Cookie Policy
  Cookies: NID, ANID, IDE, DSID, FLC, AID, __gads, __gac, TAID
• Google Syndication — Google Ireland Limited, Gordon House, 4 Barrow Street, Dublin D04 E5W5, Ireland. Ad delivery and dynamic content distribution · Privacy Policy · Cookie Policy
  Cookies: IDE, NID, 1P_JAR, ANID, CONSENT, AID, DSID, __gads, __gpi, gads, gac
• Microsoft Advertising & Remarketing — Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA. An advertising & remarketing service · Privacy Policy · Cookie Policy
  Cookies: _uetsid, _uetvid, MUID, MSPTC, ANON, NAP, SRCHD, SRCHUID, SRCHUSR, EDGEV, MH
• Facebook Pixel — Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland. Advertising & conversion tracking service · Privacy Policy · Cookie Policy
  Cookies: _fbp, fr, fbclid, datr, sb, usida
• Tealium Inc — Tealium Inc., 11095 Torreyana Road San Diego, CA 92121, USA. Tag management & advertising service · Privacy Policy · Cookie Policy
  Cookies: utag_main, utag_env_*, TEALIUMID, OPTOUTMULTI, utag_*
• Pushwoosh — Pushwoosh, 3413 Dupont Ave, Kensington, MD 20895, US. Push notification marketing service · Privacy Policy · Cookie Policy
  Cookies: zc_consent, zc_show, zc_cu, zc_cu_exp, _hjSessionUser*
• ID5 Identity Cloud — ID5 Identity Cloud, 8 Devonshire Square, EC2M 4YJ London, UK. Identity resolution for advertising · Website: Privacy Policy · Platform: Privacy Policy
  Cookies: id5id, id5, id5uid, id5uid.1st, id5-sync, id5-optout, id5-privacy*

Functional Services (Site features & usability enhancement)

These services enable non-essential but helpful features like embedded media, social sharing, fonts, CAPTCHAs, and tag managers. Disabling them may affect functionality.

• Google Tag Manager — Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. Tag management service · Privacy Policy · Cookie Policy
  Cookies: gtm_debug, gtm_preview, gtm_auth, dc_gtm*
• Google AJAX Libraries — Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. Performance & functionality · Privacy Policy · Cookie Policy
• Google Fonts — Google Ireland Limited, Gordon House, 4 Barrow St, Dublin 4, Ireland. Font rendering and styling · Privacy Policy · Cookie Policy
• Google Play — Google Ireland Limited, Gordon House, 4 Barrow St, Dublin 4, Ireland. App & media linking store · Privacy Policy · Cookie Policy
  Cookies: NID, ANID, SID, HSID, SSID, APISID, SAPISID, SIDCC, 1P_JAR, CONSENT, DV, UULE, OGPC, AID, OTZ, __Secure-3PAPISID, __Secure-3PSID, __Secure-3PSIDCC
• YouTube Video — Google Ireland Limited, Gordon House, 4 Barrow St, Dublin 4, Ireland. Embedded video content service · Privacy Policy · Cookie Policy
  Cookies: VISITOR_INFO1_LIVE, YSC, PREF, GPS, CONSENT, LOGIN_INFO, SID, HSID, SSID, APISID, SAPISID, SIDCC, __Secure-3PAPISID, __Secure-3PSID, __Secure-3PSIDCC
• LinkedIn Plugin — LinkedIn Corporation, 1000 W Maude Ave, Sunnyvale, CA 94085, USA. Social media integration · Privacy Policy · Cookie Policy
  Cookies: bcookie, bscookie, lidc, lang, li_gc, li_mc, liap, lissc, UserMatchHistory, AnalyticsSyncHistory, li_sugr, JSESSIONID, li_fat_id
• Gravatar — Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, USA. Profile image management · Privacy Policy · Cookie Policy
  Cookies: gravatar*, __qca

Essential Services

These cookies are strictly necessary to run our site and cannot be disabled. They include security, load-balancing, and consent-management cookies.

• JSDelivr — Prospect One sp.z o.o., Królewska 65A/1, 30-081 Kraków, Poland. Content delivery network (CDN) · Privacy Policy
• gstatic.com — Alphabet Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043-1351, USA. Google static content delivery · Privacy Policy · Cookie Policy
  Cookies: rc::a, rc::b, rc::c, _GRECAPTCHA
• reCAPTCHA — Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. Security & bot prevention service · Privacy Policy · Cookie Policy
  Cookies: NID, ANID, 1P_JAR, CONSENT, DV, OTZ, AEC, __Secure-ENID, __Secure-3PAPISID, __Secure-3PSID, __Secure-3PSIDCC, SID, HSID, SSID, APISID, SAPISID
• hellochipps.com — Auslogics Labs Pty Ltd, Sydney, Australia. HelloChipps analytics service · Privacy Policy · Cookie Policy
  Cookies: _sid, _sidd, _hellochipps-sess, _hellochipps-csrf, _hellochipps_pconfirm, source, _obcmp

How to control cookies

You can manage or block cookies in your browser settings — see aboutcookies.org for step-by-step instructions for every major browser. Blocking essential cookies will break the site; blocking the rest only affects analytics and ads.